Policies

Privacy Policy
This Privacy Policy explains how TKC Trade collects, uses, and protects the personal information of customers using our services.

Collected Information:

  • Email address.

  • Cookies and other tracking technologies to improve user experience.

Use of Information:

  • Processing and delivering orders.

  • Providing customer support.

  • Informing about promotions and campaigns.

Sharing of Information:

  • Shared only with third-party logistics companies for delivery purposes.

  • May be disclosed to authorities as required by law.

Return Policy
Customer satisfaction is our priority. The return and exchange process is subject to the following rules:

Return Conditions:

  • Return requests must be submitted within 14 days of receiving the product.

  • Used, damaged, or hygienic products cannot be returned.

  • The product must be in its original packaging and unused.

Return Process:

  1. Submit your return request via infotkctrade@gmail.com.

  2. Once approved, a return shipping label will be provided.

  3. After the product is received, the refund process will be completed within 5-7 business days.

Return Fees:

  • If the product is not defective, return shipping costs are the customer's responsibility.

  • In case of a defective or incorrect product, all costs will be covered.

Shipping Policy
We work with reliable logistics companies to deliver your orders as soon as possible.

Delivery Time:

  • Estimated delivery time to the USA and Europe is 7-15 days.

  • In case of delays, email notifications will be sent.

Shipping Fees:

  • Fees may vary based on order value and delivery address.

  • The shipping fee will be displayed at checkout.

Tracking & Support:

  • A tracking number will be provided once your order is shipped.

  • If you experience any delays or issues, contact our customer support.

Terms of Use
By using this website, you agree to the following terms:

  • You agree to use the purchased products for personal purposes only.

  • Unauthorized use of content and images on the website is prohibited.

  • User information is securely stored, but account security is the user's responsibility.

  • TKC Trade reserves the right to cancel orders when deemed necessary.

For more information about our policies, contact us at: infotkctrade@gmail.com

 

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